The Grievance Redressal Cell (GRC) has been established to look into the complaints lodged by any stakeholder and redress it as per institutional norms and code of conduct. The stakeholders can submit their grievance regarding any academic and non-academic issues within the campus online or may drop their complaint in suggestion box put up in the campus, mentioning their full contact details. The institution aims at solving the grievances of the stakeholders within stipulated time.
OBJECTIVE OF THE CELL
The aim to establish this cell is to maintain harmony and discipline in the campus. It has been established to settle the genuine problems, if any, of stakeholders within a reasonable time period of 7 days.
The institution has constituted Grievance Redressal Cell as per the guidelines of the UGC (Grievance Redressal) Regulations, 2018:
| S.No | Name | Designation |
| 1. | Mr. Vijay Raj Trivedi | Convenor |
| 2. | Ms. Manisha Srivastava | Member |
| 3. | Ms. Mona Mathuria | Member |
| 4. | Dr. Govind Pd. Sharma | Member |
| 5. | Mr. Gajendra Singh Rajput | Member |
| 6. | Mr. Dinesh C. Gupta | Member |
| 7. | Ms. Kriti Tiwari | Member Student Teacher |
MECHANISM OF THE GRC
- The cell shall consider the complaints lodged by stakeholder individually.
- The cell shall not consider any grievance of general applicability or of collective nature raised collectively by more than one stakeholder.
- On receipt of the complaint the committee will decide to take-up the matter on its merit.
- The cell may mediate between the complainant and the defendant against whom the complaint has been made.
- The cell will submit its report to the Principal through IQAC.
- The decision shall be communicated to the stakeholder immediately.
PROCEDURE FOR LODGING COMPLAINT:
- The students can lodge their grievance through online mechanism in the link provided below-
CLICK HERE for lodging grievance. - The students may drop the complaint in writing in the suggestion box.
- The Grievance Cell will act upon those cases which have been forwarded along with the necessary/ supporting documents.